Executive Workshop

AI IGNITE
for BPOs

Building a roadmap to accelerate your operations using AI

For Business Executives and Professionals from All Areas of the Organization

Technology for Sovereign Nations

Schedule: 9:00 – 15:00 hrs // Duration: 6 hours

sec. 01 — why this workshop

Why This Workshop Is Different

This workshop is focused on showing real use cases and discovering transformative opportunities.

Key Questions We Address

  • How can we accelerate our daily work?
  • How can we develop better services for our clients?
  • How can we find a return on investment using AI?
  • What tools are currently available in the market?
  • What do I need to start using AI today?

Department Focus

Customer Support
Operations
Back-Office Processes
Human Resources
Quality Assurance
Technology & Automation
Arxia 02
sec. 02 — speaker

Your Facilitator

Carlos Parker Grossi — Speaker

Carlos Parker Grossi

SPEAKER · AI Operations and Process Optimization Consultant · BUSINESS DIRECTOR

  • Arxia — Director of International Business
  • More than a decade of experience as a strategic consultant and in technology businesses
  • Former director of the Chilean Technology Companies Association — CHILETEC
  • AI Startup founder
Arxia 03
sec. 03 — trust

Arxia is trusted by…

Audi
Bancom
Falabella
Partner
Partner
Partner
Partner
Partner
ITC
United Nations
OPCW
World Bank
Arxia 04
sec. 04 — our approach

Personalized Workshops

Our AI automation workshops are meticulously designed to align with your organization's specific goals and challenges. Personalization is at the core of our offering for truly transformative AI adoption.

01

The Alignment Pre-Call

We engage with key stakeholders to understand your goals and challenges.

02

Prioritizing Relevant Use Cases

We identify AI opportunities most relevant to your organization.

03

Tailored Content and Delivery

Workshop content is customized with industry-specific examples for your teams.

04

Driving Measurable Impact

Equip your teams with practical tools to implement AI solutions that deliver ROI.

Arxia 05
sec. 05 — agenda

Agenda

09:00 – 09:30 | WELCOME + INTRODUCTION TO AI

  • The current state of AI for business operations.
  • How can AI accelerate and automate processes in 2026?
  • AI Capacity Building: Skills, Workflows, Data Governance and AI Stacks.
Arxia 06
sec. 06 — acceleration

09:30 – 10:00

Process Acceleration with AI

This module explains how AI accelerates service delivery, improves quality, and increases operational efficiency in BPO environments.

The skills required for the AI era

What BPO teams need to train to adopt AI effectively across high-volume service operations.

AI Stacks: The building blocks for sustainable AI Operations

The technology layers that power scalable BPO automation and quality control.

From AI implementations to AI Operations

How to move from isolated pilots to standardized AI-powered service operations in 2026.

Acceleration vs. Automation

How to combine human agents and AI systems to increase speed without sacrificing service quality.

Arxia 07
sec. 07 — use cases

Practical Use Cases for Business Process Outsourcing

10:00 – 12:00

Customer Support

  • AI agents for omnichannel support in voice, chat, and email
  • Automated ticket triage and routing by intent, urgency, and SLA
  • Real-time agent assist copilot with recommended responses
  • Automatic call and chat summarization for faster after-call work

Operations

  • Workflow automation combining RPA and AI decisioning
  • SLA monitoring with proactive escalation and breach prediction
  • Intelligent queue management and process routing
  • Capacity planning using demand forecasting and workforce analytics

Back-Office Processes

  • Automated data entry and document processing with IDP
  • Invoice validation, reconciliation, and payment exception handling
  • Contract review and key clause extraction
  • Compliance checks with auditable trace generation

Human Resources

  • High-volume CV screening and shortlist generation
  • Automated onboarding workflows for distributed teams
  • Performance analytics and attrition risk prediction
  • Knowledge management systems for faster training and ramp-up

Quality Assurance

  • AI-powered QA scoring for calls, chats, and emails
  • Interaction analytics to detect recurring service failures
  • Agent coaching recommendations based on conversation patterns
  • Real-time compliance and policy violation flagging
⚙
LIVE DEMOS OF REAL APPLICATIONS

Best solutions in the market for BPO services + tailored automation solutions for your operations

Arxia 08
// pause

Coffee Break

12:00 – 13:00

sec. 09 — opera framework

The OPERA Framework

13:00 – 13:45

How to break the inertia and start using AI tools in our operations with a clear ROADMAP.

O
Observe

Identify processes, pain points, and opportunities across departments

P
Prioritize

Rank by ROI, feasibility, and strategic alignment

E
Execute

Pilot fast with the right tools — no-code, AI agents, and workflows

R
Refine

Measure results, iterate, and optimize for real impact

A
Accelerate

Scale across the organization and build continuous AI capability

↓
↓
↓
↓
↓

Map workflows Detect bottlenecks

ROI analysis Data readiness

Prototype & pilot Pick the right tool

Measure & iterate Governance check

Scale & integrate Build AI culture

Arxia 10
sec. 10 — discovery

Opportunity Discovery

13:45 – 15:00

Design Thinking-based activity to find opportunities in different departments.

Guided Small Group Work

  • Identification of critical processes in the company
  • Detection of bottlenecks and repetitive tasks
  • Mapping of opportunities for AI automation in each department
  • Specialized moderator guides the exercise with visual templates
Arxia 11
// end

Let's Build Your
AI Roadmap

Contact us to schedule your personalized workshop

Carlos Parker Grossi

carlos.parker@arxia.com   |   arxia.com

Technology for Sovereign Nations

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